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PLANTS FOR HEALTH — TERMS & CONDITIONS

Version 1.1 — effective 31 August 2026

Contents

Part A — Terms and Conditions
Part B — Annex 1: European Union and the European Economic Area
Part C — Annex 2: United States
Part D — Annex 3: United Kingdom
Part E — Annex 4: Canada
Part F — Annex 5: Australia
Part G — Annex 6: Other countries
Part H — Health Disclaimer
Appendix — Model cancellation form

This document contains eight parts. All of them form part of your agreement with us.

Part A — Terms and Conditions. These apply to everyone.
Part B — Annex 1: European Union and the EEA.
Part C — Annex 2: United States.
Part D — Annex 3: United Kingdom.
Part E — Annex 4: Canada.
Part F — Annex 5: Australia.
Part G — Annex 6: Other countries.
Part H — Health Disclaimer. Applies to everyone.
Appendix — Model cancellation form, for consumers in the European Union, the EEA and the United Kingdom.

Only one Annex applies to you: the one for the country where you live.

Our Privacy Notice is a separate document, available on our website.

Please read Part H, the Health Disclaimer, before you enrol. It explains the limits of what we provide and lists situations in which you should speak to your doctor before making changes to your diet or lifestyle. Clause 4.2 sets out the declarations we ask you to give before you enrol; they are there for your safety and they are decisions for you and your own practitioner, not for us.

If you live in the United States: Part C contains an agreement to resolve disputes by individual arbitration and a waiver of class actions and jury trial. It affects how disputes between you and us are resolved. You may opt out within 30 days — see clause C8.7.

Part A — Terms and Conditions

1 Who we are

1.1 These Terms are entered into with Plants for Health B.V., a private limited company (besloten vennootschap) incorporated under the laws of the Netherlands, registered with the Dutch Chamber of Commerce (Kamer van Koophandel) under number 93914369, with its registered office at Stadhouderslaan 77, 3583 JE Utrecht, the Netherlands. VAT identification number: NL866571711B01.

1.2 In these Terms, "Plants for Health", "we", "us" and "our" refer to that company. "You" and "your" refer to the person entering into this agreement.

1.3 You can reach us at [email protected], or by telephone on +31 6 58869219. Use this address for all enquiries, complaints, privacy requests and notices under these Terms. We monitor this address and will confirm receipt of any written notice.

2 Definitions

In these Terms:

Agreement
means these Terms, the Annex applicable to you, the Health Disclaimer, the Privacy Notice applicable to you, and the description of the product or service on our Website at the time of your purchase.
Consumer
means a natural person acting for purposes outside their trade, business, craft or profession.
Content
means text, images, audio, video, recipes, worksheets and any other material we make available.
Digital Content
means any product we supply to you as a file or download rather than as access to a program, including the Book and any other digital edition we publish.
Community
means the online community within the Learning Platform, where participants and Plants for Health Coaches exchange questions and experiences.
Health Disclaimer
means Part H of this document.
Learning Platform
means our e-learning environment, through which the Program is delivered.
Plants for Health Coach
means an educator engaged by us who has completed our internal training program and who holds a relevant professional qualification. Plants for Health Coaches deliver educational content and facilitate group sessions. They do not provide medical advice, diagnosis, treatment, or individualised dietetic or nutritional advice, and no professional care relationship arises between you and a Plants for Health Coach.
Products and Services
means any product or service we supply to you, including the Program and the Book.
Program
means The Inflammation Practice, our lifestyle education program, including the Learning Platform, the e-book edition of Past the Pain, group sessions and the Community.
The Book
means Past the Pain in electronic form. The printed edition is sold through Amazon and through booksellers; if you buy it there, your contract is with that retailer and this Agreement does not apply to that purchase.
Website
means plants-for-health.com and any of its subdomains.

3 Documents forming the agreement, and order of precedence

3.1 Your agreement with us consists of the documents listed in the definition of Agreement in clause 2.

3.2 If those documents conflict, the following order of precedence applies, from highest to lowest:

  • the Annex applicable to your country of residence;
  • the Health Disclaimer, in respect of health, medical and safety matters only;
  • the Privacy Notice applicable to you, in respect of the processing of personal data only;
  • these Terms;
  • the description of the product or service on our Website.

3.3 Nothing in any of these documents limits or excludes any right you have under mandatory law in your country of residence. Where a provision cannot lawfully be applied to you, it does not apply, and the remaining provisions continue in full force.

3.4 The Annex applicable to you is determined by the country of residence you give us at checkout. There are six annexes: Annex 1 for the European Union and the European Economic Area (Part B), Annex 2 for the United States (Part C), Annex 3 for the United Kingdom (Part D), Annex 4 for Canada (Part E), Annex 5 for Australia (Part F), and Annex 6 for all other countries (Part G). Only one of them applies to you. If we open further markets, we will publish an annex for each of them.

4 Who may enrol, and what we do not provide

4.1 You must be 18 or older to purchase from us. We do not knowingly sell to, or collect personal information from, anyone under 18.

4.2 Declarations you make when you enrol. Because what we teach concerns food, eating and lifestyle, we ask you to confirm three things before you enrol, each by its own tick box, separately from your acceptance of these Terms:

  • the safe fit declaration — that you are 18 or older; that you are not pregnant or breastfeeding and are not planning to become pregnant during the Program, or you have discussed taking part with your doctor and they support it; that you are not underweight and are not losing weight without intending to, or you have discussed taking part with your doctor and they support it; that you have no surgery or medical procedure planned during the Program, or you have discussed taking part with your doctor and they support it; and that you do not have, and have not had, an eating disorder or a disordered relationship with food, or you have discussed taking part with your doctor or your own practitioner and they support it;
  • the medication declaration — that you do not use any prescription medication and do not have a condition that is monitored by a doctor, including but not limited to a rheumatic condition, immunosuppressants, corticosteroids, blood thinners, or diabetes medication, or you have discussed taking part with your doctor and they support it;
  • the program understanding declaration — that all medical decisions stay with you and your own doctor, that you will not start, stop or change any medication because of the Program, that you will tell your own doctor you are taking part, and that you will contact your own doctor rather than wait if your symptoms are new, worsening or severe.

4.3 We do not ask you what your condition is, and we do not ask you to tell us. We record only that you gave each of these declarations, on which date and against which version of this document. We do not record the underlying reason, and you are not asked to give it.

4.4 These are your decisions, made with your own practitioner. We do not assess whether taking part is medically suitable for you, and we are not qualified to do so. If you would rather talk to us before you enrol, you are welcome to write to us, but the decision remains yours and your practitioner's.

4.5 We supply our Products and Services to residents of the European Union, the European Economic Area, the United Kingdom, the United States, Canada and Australia, and to residents of other countries, as set out in Annex 6. You give us your country of residence at checkout, and you are responsible for giving us correct information. If the information you give is incorrect, we may end this Agreement and refund you for anything not yet delivered.

4.6 We do not provide individual consultations, one-to-one coaching, or any form of individualised nutritional, dietetic or medical advice. Nothing we offer includes them. Everything we provide is general education, prepared for a general audience and not tailored to you.

4.7 We may decline to supply, or may end this Agreement, where we reasonably believe our Products and Services are not suitable for you, including on health grounds, or where a declaration under clause 4.2 turns out to be incorrect. We will tell you in writing and give our reasons, and we will refund you for anything not yet delivered.

4.8 We do not sell physical products under this Agreement. Everything we supply under it is the Program, Digital Content, or access to sessions and the Community. The printed edition of Past the Pain is sold through Amazon and other booksellers; if you buy it there, your contract is with that retailer, not with us.

5 How the agreement is formed

5.1 The information on our Website is an invitation to buy, not an offer. The Agreement is formed when we confirm your purchase by email.

5.2 Before you confirm your purchase, you tick a box to confirm that you have read and accept these Terms, the Annex applicable to you and the Health Disclaimer. Those documents are linked next to that box. You tick three further, separate boxes to give the safe fit, medication and program understanding declarations described in clause 4.2. A fifth box is optional: it gives your explicit consent to our processing of health information you choose to share in the Community. You do not have to tick it, and you can take part fully without doing so. None of these boxes is pre-ticked, and none is bundled with another.

5.3 We record the date and time of each of those confirmations and the version of each document you accepted, and we keep that record. On request, we will tell you which versions applied to your purchase.

5.4 Our confirmation email includes a copy of, or a link to, each document forming the Agreement. Please keep it.

6 Prices, taxes and payment

6.1 The price of each product and service is shown on our Website before you confirm your purchase. The currency, and how tax is shown, are set out in the Annex applicable to you.

6.2 Where value added tax, sales tax or a comparable tax is due, it is calculated on the basis of the country and, where relevant, the state of residence you give us at checkout, and is collected and remitted by the merchant of record described in clause 6.8. If the information you give is incorrect and tax is consequently charged that should not have been, or not charged that should have been, we may ask you to settle the difference.

6.3 We may change our prices at any time. A change never affects a purchase you have already made.

6.4 We accept the payment methods shown at checkout. The full price is payable before your access begins. We do not offer payment in instalments.

6.5 If your payment does not complete, your purchase is not concluded and your access does not begin. Nothing is owed by you, and you are free to try again.

6.6 If a payment is reversed or reclaimed after your access has begun, we or the merchant of record will contact you. If it remains unsettled 14 days after we contact you, we may suspend your access until it is resolved. We will tell you in writing before we suspend anything, and we will restore access as soon as the matter is resolved.

6.7 We do not charge any fee for a reminder, a failed payment or late payment.

6.8 How your payment is processed. We provide the Products and Services described in this Agreement, and we are the party with whom you have this Agreement. Payment for your purchase is processed through Stripe's managed payments service, in which Sold through Link, LLC acts as merchant of record. That company takes your payment, issues your receipt or invoice, accounts for any value added tax, sales tax or comparable tax, and handles refunds and payment disputes on our behalf.

Your card or bank statement will therefore show "Sold through Link" or "LINK.COM" followed by our name, rather than Plants for Health alone. The receipt you receive will be issued in the name of Sold through Link, LLC. In a small number of countries where that company cannot account for local tax, your receipt will show our own name and Dutch tax details instead.

This affects only how your payment is handled. All the rights you have under this Agreement, including our 30-day guarantee in clause 10.1, are rights against us. To exercise them, contact us at [email protected].

7 Access period and duration

7.1 The Program runs for the period stated on our Website for that program. Your access period begins on the day we give you access to the Learning Platform.

7.2 Digital Content is supplied as a file. Once you have downloaded it, you may keep and use it indefinitely for your own personal, non-commercial use.

7.3 At the end of your access period, your access to the Learning Platform, the Community and the group sessions ends. Files you downloaded during the Program remain yours to keep, on the same terms. This includes the e-book edition of Past the Pain supplied as part of the Program, which is yours to keep.

7.4 What you posted in the Community stays there. Contributions to the Community are not removed when your access ends, so that later participants can read earlier discussions. You may ask us to remove your contributions at any time, including after your access has ended — see clause 12.6.

7.5 We may suspend or end your access if you materially breach clause 12 or 13. Where the breach can reasonably be put right, we will ask you to put it right first and give you a reasonable period to do so.

7.6 You may end this Agreement at any time. Clause 10 and the Annex applicable to you set out what happens to money you have paid.

8 Our commitment and warranties

8.1 We will provide our Products and Services with reasonable care and skill, and materially as described on our Website at the time of your purchase.

8.2 If we make a material change to the Program while you have access to it, we will notify you. Where the change is to your detriment, we will offer you a choice between continuing with the changed Program and receiving a pro-rata refund for the unused part of your access period.

8.3 We aim to keep the Learning Platform and the Community available at all times, but we do not promise uninterrupted or error-free access. We may carry out planned maintenance, and we will give you reasonable notice where we can. If access is unavailable for a significant continuous period, we will extend your access period by at least that period, or refund the corresponding part of the price.

8.4 The Learning Platform, video hosting, payment processing and email delivery are provided by third parties. Where a failure originates with one of them, clause 8.3 applies and we will do what we reasonably can to restore the service.

8.5 Our Products and Services are educational. We do not promise, and cannot promise, that they will improve, cure or help you manage any medical condition, or that you will achieve any particular result. What we say about health and safety is set out in the Health Disclaimer.

8.6 Apart from clauses 8.1 to 8.5, and apart from the rights you have under mandatory law in your country of residence, we give no warranties or guarantees. The Annex applicable to you sets out what this means where you live, including any rights you have that we cannot exclude and any warranties we disclaim.

9 Changes, cancellation and rescheduling of sessions

9.1 This clause applies to the Program only.

9.2 We publish the schedule of group sessions in advance. We may change the schedule where we reasonably need to, and we will give you as much notice as we can.

9.3 If a Plants for Health Coach is unavailable, we will arrange a suitable replacement or reschedule the session.

9.4 If we cancel a group session and cannot reschedule it within a reasonable period, we will make a recording or equivalent material available, or refund the part of the price attributable to that session.

9.5 Group sessions are for participants. Where we record a group session, we record only the educational part. Participants are not on camera, and their questions and contributions are not included in the recording. Please do not record them, or share recordings we provide, outside the Program. Other participants share personal information in those sessions in confidence.

9.6 Where we host a webinar, participants are not visible or audible in the recording. We record only the presentation. We may make that recording available to people who registered.

10 Refunds and changing your mind

10.1 Our 30-day guarantee. You may cancel and receive a full refund within 30 days, for any reason, whether or not you have used what you bought. For the Program, the 30 days run from the day your access begins. For Digital Content, they run from the day of purchase, and a refund is available even after you have downloaded the file. We will not ask you why, and we will not ask you to delete the file.

10.2 This 30-day guarantee is ours, given voluntarily. It is in addition to any statutory rights you have, which are set out in the Annex applicable to you. Where your statutory rights give you more, those rights apply.

10.3 To cancel, email us at [email protected]. We will confirm receipt, and we will refund you within 14 days, using the same payment method you used, unless you ask us to do otherwise. Refunds are executed through the merchant of record described in clause 6.8, on our instruction. You do not need to contact them; contacting us is enough.

10.4 These refund rights apply regardless of whether anything is wrong with what we supplied. If something is wrong, please also tell us, so that we can put it right — see clause 17.

11 Health, safety and the Health Disclaimer

11.1 The Health Disclaimer in Part H forms part of this Agreement. Please read it.

11.2 Before you make changes to what you eat, how you move, or anything else about your lifestyle, discuss it with your doctor or another licensed healthcare professional who knows your situation. This matters especially if you have a diagnosed condition or take medication.

11.3 Do not stop, reduce, delay or change any prescribed treatment or medication because of anything you read or hear from us.

11.4 Clause H4 lists situations in which we ask you to speak to your doctor before starting, and to arrange monitoring where your doctor advises it. Please read that clause carefully and act on it if it applies to you.

11.5 Clause 4.2 sets out the declarations we ask you to give before you enrol. We do not ask you what your condition is. If something you tell us of your own accord leads us to believe our Products and Services are not suitable for you, clause 4.7 applies.

12 Your responsibilities: learning platform, Community and acceptable use

12.1 Your access to the Learning Platform is personal to you. Please do not share your login details, and please do not give anyone else access to the Program.

12.2 You may use the Learning Platform, the Community and our Content for your own personal, non-commercial purposes only.

12.3 In the Community, and in group sessions, please:

  • treat other participants with respect;
  • do not give other participants medical advice, and do not tell anyone to change or stop their treatment or medication;
  • do not promote products, services or businesses;
  • do not post personal information about anyone else;
  • do not repeat outside the Program what others have shared in confidence.

12.4 You can take part under a name of your choosing. You do not have to use your real name in the Community, and we recommend you do not if you intend to write about your health. Other participants see only the name you choose.

12.5 What you post stays visible. Contributions to the Community remain there after your access ends, so that later participants can read earlier discussions. Please keep that in mind when you decide what to write. You keep ownership of anything you post; by posting, you give us a non-exclusive licence to display it within the Learning Platform and the Community for as long as we run the Community.

12.6 You can have your contributions removed. You may ask us at any time to remove any or all of your contributions, including after your access has ended. Email [email protected]. We will do it, and we will confirm when it is done.

12.7 We may remove posts that breach clause 12.3, and we will tell you when we do.

12.8 If you breach this clause, clause 7.5 applies.

13 Intellectual property

13.1 All intellectual property rights in our Products and Services and our Content — including copyright, trade mark rights and database rights — belong to us or to our licensors.

13.2 We give you a personal, non-transferable, non-exclusive licence to use our Content for your own personal, non-commercial purposes. You may print or save material for your own use.

13.3 You may not copy, distribute, publish, resell, sublicense, upload to another platform, or otherwise make our Content available to anyone else, and you may not use it to train or fine-tune an artificial intelligence system, without our prior written consent.

13.4 Nothing in this clause limits any right you have under mandatory law, including the right to quote briefly with attribution.

14 Privacy

14.1 We handle your personal data with care, and we treat what you share with us in the Program as confidential.

14.2 We are established in the Netherlands, which means the General Data Protection Regulation applies to everything we do with your data, wherever you live. If you live in the United States, this gives you rights that the law of your state may not require.

14.3 The declarations you give when you enrol. We do not ask you about your health. The declarations described in clause 4.2 are framed so that they do not reveal any health condition: each can be given either because the situation does not apply to you, or because it does and you have discussed taking part with your doctor. We record only that you gave each declaration, on which date and against which version of this document. We process that record on the basis of the performance of our agreement with you, and we do not derive, infer or store any information about your health from it. Some laws, including the Washington My Health My Data Act, define health data more broadly than the General Data Protection Regulation. Where they apply to you, we treat these declarations as consumer health data as well, and our Consumer Health Data Privacy Policy describes how.

14.4 Health information you choose to share. Anything you choose to share with us, or post in the Community, may be data concerning health. We process that only with your explicit consent, given by the optional fifth tick box described in clause 5.2, or at the moment you share it. Taking part in the Program does not require you to share any health information at any point, and not giving that consent has no effect on your access. You may withdraw it at any time, and we will remove your contributions on request under clause 12.6. Withdrawing your consent does not give rise to a refund, except where clause 10 applies.

14.5 You are not required to share health information with us at any point, and nothing in the Program depends on your doing so. What you share in the Community is visible to other participants; please see clause 12.3.

14.6 The Privacy Notice applicable to you explains what we collect, why, who we share it with, how long we keep it, and how to exercise your rights. It is available on our Website. If you are a resident of Washington or Nevada, our Consumer Health Data Privacy Policy also applies to you, and is available on our Legal page at plants-for-health.com/legal.

14.7 To make a request about your data, email [email protected].

15 Our liability to you

15.1 We are liable to you for loss or damage that results from our failure to meet our obligations under clause 8, and for loss or damage caused by our intent or gross negligence, or that of our employees.

15.2 We are not liable for:

  • decisions you make about your health, diet, medication or medical treatment, including a decision to change, delay or stop treatment;
  • the fact that you did not achieve a particular result;
  • information, opinions or advice provided by other participants, including in the Community;
  • content on third-party websites we link to;
  • loss caused by your failure to follow reasonable instructions we gave you, or by information you gave us that was incomplete or incorrect.

15.3 Where we are liable, our total liability arising from or in connection with this Agreement is limited to the amount you paid us for the product or service from which the loss arose. This limit does not apply to liability under clause 15.4, and is subject to the Annex applicable to you.

15.4 Nothing in this Agreement limits or excludes our liability for:

  • death or personal injury caused by our negligence;
  • fraud or fraudulent misrepresentation;
  • our intent or gross negligence;
  • anything else that cannot be limited or excluded under the law that applies to you.

15.5 The Annex applicable to you sets out rights under the law of your country that this clause does not affect, and any further limitations that apply where you live. Where clause 15.2 or 15.3 conflicts with a right you have under mandatory law, the right prevails.

16 Force majeure

16.1 We are not liable for failure to perform, or delay in performing, our obligations where this is caused by circumstances beyond our reasonable control, including natural disasters, epidemics, serious failures of internet infrastructure or the services of our providers, and measures taken by public authorities.

16.2 We will tell you as soon as reasonably possible, and we will do what we reasonably can to limit the effect on you.

16.3 If such circumstances continue for more than 30 days, either of us may end this Agreement for the part not yet performed. We will refund you on a pro-rata basis for anything not yet delivered.

17 Complaints and disputes

17.1 If you are not satisfied with a product or service, please tell us. Send a written description of the problem, with your name and contact details, to [email protected].

17.2 Please contact us within a reasonable period after you discover the problem, so that we can put it right quickly. Doing so is not a condition for exercising any statutory right you have.

17.3 We aim to respond substantively within 14 business days. If we need more time, we will tell you within that period and give you an indication of when you can expect a full response.

17.4 If your complaint is justified, we will offer, as appropriate, to put the matter right, to provide a replacement, or to refund you in full or in part. Refunds are made within 14 days of our written confirmation.

17.5 The Annex applicable to you sets out how disputes are resolved if we cannot settle them between us, and any out-of-court routes available to you.

18 Amendments

18.1 We may amend this Agreement. This clause governs amendments to all documents forming it, including the Annexes, the Health Disclaimer and the Privacy Notice, except that clause C8.9 governs amendments to clause C8.

18.2 We will publish an amended version with a new version number and a new effective date.

18.3 For an agreement already in force, an amendment takes effect only when your current access period ends, unless you expressly agree to it applying sooner. If an amendment is material and to your detriment, you may end this Agreement before it takes effect, and we will refund you on a pro-rata basis for anything not yet delivered.

19 Notices

19.1 Notices to us must be sent to [email protected], or by post to Plants for Health B.V., Stadhouderslaan 77, 3583 JE Utrecht, the Netherlands. You can also reach us by telephone on +31 6 58869219.

19.2 Notices to you will be sent to the email address you gave us. Please tell us if it changes.

19.3 An email notice is treated as received on the day it is sent, unless the sender receives a delivery failure message.

20 Assignment

20.1 You may not transfer your rights or obligations under this Agreement to anyone else without our prior written consent.

20.2 We may transfer our rights and obligations to a third party, for example on a merger, demerger or acquisition. We will tell you in good time. If the transfer results in a material change to what you receive, you may end this Agreement, and we will refund you on a pro-rata basis for anything not yet delivered.

21 General

21.1 If any provision of this Agreement is or becomes invalid or unenforceable, the remaining provisions continue in full force. We will replace the affected provision with one that has, as far as possible, the same effect and is valid. Clause C8.8 applies instead to clause C8.

21.2 If we do not enforce a right immediately, that does not mean we give it up.

21.3 This Agreement contains everything agreed between us about its subject matter. This does not limit your rights in respect of anything we told you that was untrue.

21.4 This Agreement is written in English, and the English text governs. Where we provide a translation, it is for information only.

21.5 Headings are for convenience and do not affect interpretation.

22 Governing law and jurisdiction

22.1 This Agreement is governed by the law of the Netherlands.

22.2 Disputes that cannot be resolved through the complaints procedure in clause 17 will be submitted to the competent Dutch court, being the Rechtbank Midden-Nederland, sitting in Utrecht.

22.3 This clause is subject to the Annex applicable to you. If you live in the United States, clause C8 replaces clause 22.2 and requires individual arbitration. If you are a Consumer in the European Union, the EEA, the United Kingdom, Canada or Australia, or a Consumer in a country covered by Annex 6, mandatory rules give you the right to bring proceedings before the court where you live, and may mean that we can bring proceedings against you only there; clause 22.2 does not affect those rules, and clause C8 does not apply to you.

23 Annexes

23.1 Annex 1 (Part B) applies to residents of the European Union and the European Economic Area. Annex 2 (Part C) applies to residents of the United States. Annex 3 (Part D) applies to residents of the United Kingdom. Annex 4 (Part E) applies to residents of Canada. Annex 5 (Part F) applies to residents of Australia. Annex 6 (Part G) applies to residents of all other countries to which we supply.

23.2 If we begin supplying to other countries, we will publish an annex for each of them, and clause 3 will determine which applies to you.

Part B — Annex 1: European Union and the European Economic Area

This Annex applies if you are resident in the European Union or the European Economic Area. It forms part of, and takes precedence over, the Terms in Part A.

B1 Availability

B1.1 The following are available: The Inflammation Practice, Past the Pain in electronic form, and our other digital editions.

B1.2 The printed edition of Past the Pain is sold through Amazon and through booksellers. If you buy it there, your contract is with that retailer.

B1.3 We do not sell physical products under this Agreement. The printed book Plants for Health is not sold through our Website.

B2 Prices and tax

B2.1 Prices are shown on our Website in US dollars. At checkout, the merchant of record described in clause 6.8 converts the price and charges you in your local currency. The amount you will be charged, the currency of that charge, and the value added tax included at the rate applicable in your country of residence, are all shown to you before you confirm your purchase.

B2.2 Value added tax is calculated, collected and remitted by the merchant of record described in clause 6.8, on the basis of the country of residence you give us at checkout, and under that party's own tax registrations. This applies throughout the European Union and the European Economic Area. Because rates differ between countries, the amount we receive may differ per country, but the price you see is the price you pay.

B3 Payment

B3.1 The full price is payable before your access begins. We do not offer payment in instalments.

B4 Your right of withdrawal

B4.1 As a Consumer entering into a distance contract, you have the right to withdraw from this Agreement within 14 days, without giving any reason.

B4.2 For the Program and for Digital Content, the 14 days run from the day the Agreement was concluded.

B4.3 To withdraw, tell us before the period expires. Email [email protected], or use the model form in the Appendix. You do not have to use the model form.

B4.4 We will confirm receipt without delay, and we will refund all payments received from you within 14 days of the day we receive your notice, using the same payment method you used, unless you ask us to do otherwise. We will not charge you a fee for the refund.

B4.5 If you asked us to begin providing the Program during the withdrawal period and you then withdraw, the law entitles us to charge you an amount proportionate to what was provided up to the moment you told us. We do not charge that amount. Our 30-day guarantee in clause 10.1 applies in full, and you receive a full refund.

B5 Digital content, and how the right of withdrawal can be lost

B5.1 This clause applies only where you buy Digital Content on its own. It does not apply to the e-book edition of Past the Pain supplied as part of the Program.

B5.2 For Digital Content bought on its own, delivery is immediate. Before you confirm your purchase, we ask you separately to give your express prior consent that we begin delivery immediately, before the withdrawal period expires, and to acknowledge that you will lose your right of withdrawal once delivery has begun. We record each of those two confirmations separately, with the date and time.

B5.3 If you give both, your statutory right of withdrawal ends when delivery begins.

B5.4 Where you buy the Program, your right of withdrawal under B4 is not affected by the fact that the e-book is made available to you at once.

B5.5 None of this affects our 30-day guarantee in clause 10.1, which continues to apply even after you have downloaded a file.

B6 Your statutory rights

B6.1 You have rights under Directive (EU) 2019/770 on digital content and digital services, and under Directive (EU) 2019/771 on the sale of goods, as implemented in your country. These rights cannot be excluded or limited, and nothing in this Agreement attempts to do so.

B6.2 In short: what we supply must be as described, fit for purpose, and of the quality you may reasonably expect. If it is not, you may require us to bring it into conformity. Where that is impossible, or we do not do it within a reasonable time, you may require a proportionate reduction in price, or end the Agreement and receive a refund.

B6.3 Where a provision of this Agreement conflicts with such a right, the right prevails.

B7 Our liability

B7.1 Clause 15.3 of the Terms does not apply to the extent it would leave you without a remedy that mandatory law in your country of residence gives you.

B7.2 In addition to clause 15.4, we do not limit our liability where the law of your country of residence, or Dutch law, does not permit it. Under Dutch law, clauses excluding liability towards consumers are presumed to be unreasonably onerous, and we do not rely on clause 15.3 beyond what is reasonable in the circumstances.

B8 Complaints and out-of-court dispute resolution

B8.1 Clause 17 of the Terms sets out how to complain to us.

B8.2 We are not bound to use an alternative dispute resolution body in relation to participants resident outside the Netherlands, and we are not obliged to participate in one.

B8.3 This does not affect your right to approach a consumer dispute resolution body in your own country. The European Commission maintains a list of recognised bodies per Member State at consumer-redress.ec.europa.eu/dispute-resolution-bodies. You may also contact the consumer authority or the European Consumer Centre in your country of residence.

B8.4 The European Online Dispute Resolution platform referred to in earlier versions of our terms was discontinued on 20 July 2025 and is no longer available.

B9 Jurisdiction

B9.1 As a Consumer, you may bring proceedings before the courts of your country of residence, and we may bring proceedings against you only there. Clause 22.2 does not limit that right.

B9.2 Clause C8, which requires arbitration, does not apply to you.

Part C — Annex 2: United States

This Annex applies if you are resident in the United States. It forms part of, and takes precedence over, the Terms in Part A.

This Annex contains an agreement to resolve disputes by binding individual arbitration, and a waiver of class actions and of trial by jury. See clause C8. You may opt out of clause C8 within 30 days of first accepting these Terms. Opting out has no effect on your purchase or your access.

C1 Availability and eligibility

C1.1 The following are available to residents of the United States: The Inflammation Practice, Past the Pain in electronic form, and our other digital editions.

C1.2 The printed edition of Past the Pain is sold through Amazon and through booksellers. If you buy it there, your contract is with that retailer and neither the Terms nor this Annex apply to that purchase.

C1.3 You must be 18 or older to purchase from us.

C1.4 Individual consultations are not available. No part of what we offer includes one-to-one nutritional, dietetic or medical advice.

C1.5 We do not sell physical products under this Agreement. The printed book Plants for Health is not sold through our Website.

C2 Prices, taxes and payment

C2.1 Prices are shown in US dollars and include any sales tax that is due. Sales tax is calculated, collected and remitted by the merchant of record described in clause 6.8, on the basis of the state of residence you give us at checkout, and under that party's own tax registrations. The price shown is the price you pay.

C2.2 We accept payment by card. The full price is payable before your access begins. We do not offer payment in instalments.

C2.3 If a payment does not complete, your purchase is not concluded and your access does not begin. Nothing is owed by you.

C3 Refunds

C3.1 There is no statutory cooling-off period for online purchases in the United States. The refund rights below are ours, given voluntarily, and they are in addition to any rights you have under the law of your state.

C3.2 Clause 10.1 of the Terms applies to you: you may cancel and receive a full refund within 30 days, for any reason, whether or not you have used what you bought. For Digital Content this includes after you have downloaded the file. We will not ask you why, and we will not ask you to delete the file.

C3.3 To cancel, email [email protected]. We will refund you within 14 days, to the payment method you used.

C4 What we are, and what we are not

C4.1 Education, not healthcare. Everything we provide is educational. We do not practise medicine, dietetics, nutrition counselling, psychotherapy or any other regulated health profession in the United States, and we do not provide medical nutrition therapy.

C4.2 Licensing. Plants for Health B.V. is established in the Netherlands. We are not licensed, registered or certified to practise any health profession in any state, territory or possession of the United States, and we do not hold ourselves out as doing so. Unless we expressly state otherwise in relation to a specific person or a specific service, no Plants for Health Coach holds such a licence, registration or certification, and any professional qualification a Plants for Health Coach holds was obtained outside the United States and does not authorise practice within it. Where a person engaged by us does hold a US licence, that does not change the nature of what we provide: clauses C4.1, C4.3 and C4.4 continue to apply, and nothing we offer becomes an individual consultation or a professional care relationship.

C4.3 No professional relationship. Purchasing from us, using our platform, taking part in a group session or posting in the Community does not create a doctor-patient, dietitian-patient, therapist-client, or any other professional care relationship between you and us, or between you and any Plants for Health Coach.

C4.4 We do not give individual advice. Our content is general education, prepared for a general audience and not tailored to you. We do not assess, diagnose, treat, prescribe for, or monitor any individual. If you want advice about your own situation, consult a licensed healthcare provider in your state.

C4.5 HIPAA. We are not a covered entity or a business associate under the Health Insurance Portability and Accountability Act, and we do not provide services that HIPAA governs. Information you give us is handled as set out in our Privacy Notice and our Consumer Health Data Privacy Policy.

C4.6 The Health Disclaimer. Part H forms part of this Agreement and contains important information about the limits of what we provide. Please read it.

C5 Disclaimer of warranties

EXCEPT AS EXPRESSLY SET OUT IN CLAUSE 8 OF THE TERMS, OUR PRODUCTS AND SERVICES ARE PROVIDED "AS IS" AND "AS AVAILABLE", WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS, IMPLIED OR STATUTORY. WE SPECIFICALLY DISCLAIM ALL IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE AND NON-INFRINGEMENT.

WE DO NOT WARRANT THAT OUR PRODUCTS AND SERVICES WILL MEET YOUR REQUIREMENTS, THAT ACCESS WILL BE UNINTERRUPTED OR ERROR-FREE, OR THAT ANY PARTICULAR HEALTH OR OTHER OUTCOME WILL BE ACHIEVED.

SOME STATES DO NOT ALLOW THE EXCLUSION OF IMPLIED WARRANTIES, SO SOME OR ALL OF THE ABOVE EXCLUSIONS MAY NOT APPLY TO YOU. IN THAT CASE, ANY IMPLIED WARRANTY IS LIMITED IN DURATION TO THE PERIOD DURING WHICH YOU HAVE ACCESS TO THE RELEVANT PRODUCT OR SERVICE.

C6 Limitation of liability

TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, WE WILL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL OR PUNITIVE DAMAGES, OR FOR ANY LOSS OF PROFITS, REVENUE, DATA OR GOODWILL, ARISING FROM OR RELATING TO THIS AGREEMENT OR OUR PRODUCTS AND SERVICES, WHETHER BASED IN CONTRACT, TORT, STRICT LIABILITY OR OTHERWISE, AND EVEN IF WE HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

OUR TOTAL LIABILITY ARISING FROM OR RELATING TO THIS AGREEMENT WILL NOT EXCEED THE GREATER OF (A) THE AMOUNT YOU PAID US FOR THE PRODUCT OR SERVICE FROM WHICH THE CLAIM AROSE, OR (B) ONE HUNDRED US DOLLARS.

THESE LIMITATIONS APPLY EVEN IF ANY REMEDY FAILS OF ITS ESSENTIAL PURPOSE.

SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF INCIDENTAL OR CONSEQUENTIAL DAMAGES, SO SOME OR ALL OF THE ABOVE MAY NOT APPLY TO YOU.

NOTHING IN THIS ANNEX EXCLUDES OR LIMITS OUR LIABILITY FOR DEATH OR PERSONAL INJURY CAUSED BY OUR NEGLIGENCE, FOR FRAUD OR FRAUDULENT MISREPRESENTATION, OR FOR ANYTHING ELSE THAT CANNOT BE EXCLUDED OR LIMITED UNDER APPLICABLE LAW.

C7 Indemnity

C7.1 You will indemnify us against third-party claims, and against reasonable legal costs directly arising from such claims, to the extent the claim arises from (a) your breach of this Agreement, (b) content you posted in the Community or otherwise submitted to us, or (c) your unlawful use of our Products and Services.

C7.2 This does not apply to the extent the claim arises from our own breach, negligence or unlawful act. We will notify you promptly of any claim for which we seek indemnity, will not settle it without your consent, and will allow you to participate in its defence at your own cost.

C7.3 Nothing in this clause requires you to indemnify us for our own conduct, and this clause does not apply to claims brought by you against us.

C8 Dispute resolution, arbitration and class action waiver

PLEASE READ THIS CLAUSE CAREFULLY. IT AFFECTS HOW DISPUTES BETWEEN YOU AND US ARE RESOLVED. IT REQUIRES INDIVIDUAL ARBITRATION INSTEAD OF COURT PROCEEDINGS OR A JURY TRIAL, AND IT PREVENTS YOU FROM BRINGING OR TAKING PART IN A CLASS ACTION. YOU MAY OPT OUT WITHIN 30 DAYS — SEE CLAUSE C8.7.

C8.1 Talk to us first. Before starting arbitration, you agree to try to resolve the dispute informally. Send a written notice to [email protected] and to Plants for Health B.V., Stadhouderslaan 77, 3583 JE Utrecht, the Netherlands, describing the dispute, what you want, and your contact details. We will do the same if we have a dispute with you. Both of us agree to try in good faith to resolve it for 60 days from the date the notice is received. Neither of us may start arbitration before that period ends. This period does not shorten any applicable limitation period.

C8.2 Agreement to arbitrate. If we cannot resolve the dispute informally, you and we agree that any dispute, claim or controversy arising out of or relating to this Agreement, our Products and Services, or our relationship — including its formation, interpretation, breach, termination and validity — will be resolved by binding individual arbitration and not in court, except as set out in clause C8.3. This arbitration agreement is governed by the Federal Arbitration Act.

C8.3 What is not covered. Either of us may instead bring an individual claim in small claims court, if it qualifies and stays there. Either of us may also seek injunctive relief in court to protect intellectual property rights. Nothing in this clause prevents you from reporting a concern to a government agency, or from participating in an investigation by one.

C8.4 How arbitration works. The arbitration will be administered by the American Arbitration Association under its Consumer Arbitration Rules in effect when the arbitration is started. Those rules, and the fees they set, are available at adr.org. We will pay the arbitration filing, administration and arbitrator fees that exceed what you would have paid to file the same claim in a court in your county of residence. The arbitration will take place in the county where you live, or, if you prefer, by telephone, by video, or on the basis of written submissions only. The arbitrator may award the same individual remedies a court could award, including statutory damages and attorneys' fees where the law provides for them, and is bound by this Agreement. The arbitrator's decision is final and may be entered as a judgment in any court with jurisdiction.

C8.5 Individual basis only — class action waiver.

YOU AND WE AGREE THAT EACH MAY BRING CLAIMS AGAINST THE OTHER ONLY IN AN INDIVIDUAL CAPACITY, AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY CLASS, COLLECTIVE, CONSOLIDATED OR REPRESENTATIVE PROCEEDING. THE ARBITRATOR MAY NOT CONSOLIDATE THE CLAIMS OF MORE THAN ONE PERSON, AND MAY NOT PRESIDE OVER ANY FORM OF CLASS OR REPRESENTATIVE PROCEEDING.

C8.6 Jury trial waiver.

YOU AND WE EACH WAIVE ANY RIGHT TO A TRIAL BY JURY IN ANY PROCEEDING ARISING OUT OF OR RELATING TO THIS AGREEMENT.

C8.7 Your right to opt out. You may reject this clause C8 entirely. To do so, send us written notice within 30 days of the date you first accepted these Terms, stating your name, the email address you used, and that you opt out of the arbitration agreement. Send it to [email protected] or to the postal address in clause C8.1.

If you opt out, clause C8 does not apply to you, and neither does the class action waiver. Everything else in this Agreement continues to apply. Opting out has no effect on your purchase, your access, or how we treat you, and we will not treat it as a reason to refuse or end your participation.

C8.8 If part of this clause cannot be enforced. If clause C8.5, the class action waiver, is found unenforceable in relation to a particular claim or remedy, then the whole of clause C8 does not apply to that claim or remedy, and it must be brought in court. The remainder of clause C8 continues to apply to all other claims. In no circumstances will any class, collective or representative proceeding be arbitrated. If any other part of clause C8 is found unenforceable, that part is severed and the rest continues to apply.

C8.9 Changes to this clause. If we change clause C8, we will notify you at least 30 days in advance by email. You may reject the change by notifying us within those 30 days, in which case the version of clause C8 in force before the change continues to apply to you. Continuing to use our Products and Services is not, by itself, acceptance of a change to this clause.

C8.10 Survival. Clause C8 survives the end of this Agreement.

C9 Governing law and courts

C9.1 The Terms are governed by the law of the Netherlands. This does not deprive you of the protection of mandatory consumer protection law in your state of residence, which continues to apply to the extent it cannot be excluded by agreement.

C9.2 Clause C8 governs how disputes are resolved. Where a claim is not subject to arbitration, and is not brought in small claims court, clause 22.2 applies, without prejudice to any right you have to bring proceedings where you live.

C9.3 Clause C8 governs disputes between you and us. It does not cover any claim you may have against the merchant of record described in clause 6.8, which is a separate company with its own terms.

C10 Electronic communications

C10.1 By purchasing from us you agree that we may communicate with you electronically, including by email, and that electronic records and signatures satisfy any requirement that a communication be in writing or signed.

C10.2 We will send you emails about your purchase and your access. You may unsubscribe from marketing emails at any time using the link in each email, and we will act on that within 10 business days. Every commercial email we send includes our postal address.

C10.3 Text messages. We will only send you text messages if you have separately agreed to receive them by ticking a box for that purpose. Agreeing is never a condition of purchase. Message frequency varies. Message and data rates may apply. You can stop them at any time by replying STOP.

C11 State-specific notices

C11.1 California. Under California Civil Code section 1789.3, California residents are entitled to the following notice. Our name and address are set out in clause 1 of the Terms. The Complaint Assistance Unit of the Division of Consumer Services of the California Department of Consumer Affairs may be contacted in writing at 1625 North Market Blvd., Suite N 112, Sacramento, CA 95834, or by telephone at (800) 952-5210.

C11.2 Washington and Nevada. If you are a resident of Washington or Nevada, our Consumer Health Data Privacy Policy applies to you in addition to our Privacy Notice. It is available on our Legal page at plants-for-health.com/legal.

C11.3 All states. Nothing in the Terms or this Annex limits any right you have under the consumer protection law of your state that cannot be limited by agreement.

C12 Accessibility

C12.1 We want our website and learning platform to be usable by everyone, and we work towards conformance with the Web Content Accessibility Guidelines version 2.1, level AA. If you have difficulty using any part of our website or platform, or need information in a different format, contact us at [email protected] and we will help.

Part D — Annex 3: United Kingdom

This Annex applies if you are resident in the United Kingdom. It forms part of, and takes precedence over, the Terms in Part A.

D1 Availability

D1.1 The following are available: The Inflammation Practice, Past the Pain in electronic form, and our other digital editions.

D1.2 The printed edition of Past the Pain is sold through Amazon and through booksellers. If you buy it there, your contract is with that retailer.

D1.3 We do not sell physical products under this Agreement. The printed book Plants for Health is not sold through our Website.

D2 Prices and tax

D2.1 Prices are shown on our Website in US dollars. At checkout, the merchant of record described in clause 6.8 converts the price and charges you in pounds sterling. The amount you will be charged, and any UK VAT included where it is due, are shown to you before you confirm your purchase.

D3 Payment

D3.1 The full price is payable before your access begins. We do not offer payment in instalments.

D4 Your right to cancel

D4.1 Under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 you have the right to cancel this Agreement within 14 days, without giving any reason. For the Program and for Digital Content, the 14 days run from the day the Agreement was concluded.

D4.2 To cancel, tell us before the period expires. Email [email protected], or use the model form in the Appendix. You do not have to use the model form.

D4.3 We will refund all payments received from you within 14 days of the day we receive your notice, using the same payment method you used, unless you ask us to do otherwise. We will not charge you a fee for the refund.

D4.4 If you asked us to begin providing the Program during the cancellation period and you then cancel, the law entitles us to charge you an amount proportionate to what was provided up to the moment you told us. We do not charge that amount. Our 30-day guarantee in clause 10.1 applies in full, and you receive a full refund.

D4.5 This clause applies only where you buy Digital Content on its own. It does not apply to the e-book edition of Past the Pain supplied as part of the Program. For Digital Content bought on its own, delivery is immediate. Before you confirm your purchase, we ask you separately to consent to delivery beginning at once and to acknowledge that you will lose your right to cancel once it has begun. If you give both, your statutory right to cancel ends when delivery begins. We record each confirmation separately, with the date and time. Where you buy the Program, your right to cancel under D4 is not affected by the fact that the e-book is made available to you at once.

D4.6 This does not affect our 30-day guarantee in clause 10.1, which continues to apply even after you have downloaded the file.

D5 Your statutory rights

D5.1 You have rights under the Consumer Rights Act 2015. Services must be performed with reasonable care and skill. Digital content must be of satisfactory quality, fit for purpose, and as described. These rights cannot be excluded or restricted, and nothing in this Agreement attempts to do so.

D5.2 If digital content we supply is faulty, you are entitled to a repair or replacement, and where that is impossible or not provided within a reasonable time, to a price reduction or a refund.

D5.3 Where a provision of this Agreement conflicts with such a right, the right prevails.

D6 Our liability

D6.1 We do not exclude or limit our liability for death or personal injury caused by negligence, for fraud, or for breach of the terms implied by the Consumer Rights Act 2015.

D6.2 Clause 15.3 of the Terms does not apply to the extent it would restrict a right you have under that Act.

D7 Complaints and dispute resolution

D7.1 Clause 17 of the Terms sets out how to complain to us.

D7.2 We are not a member of an approved alternative dispute resolution scheme, and we are not obliged to be. This does not affect your right to take the matter further.

D7.3 You may seek advice from Citizens Advice, or contact the Trading Standards service for your area.

D7.4 The European Online Dispute Resolution platform is not available to consumers in the United Kingdom, and was in any event discontinued on 20 July 2025. Nothing in this Agreement suggests otherwise.

D8 Jurisdiction

D8.1 As a Consumer, you may bring proceedings in the courts of England and Wales, of Scotland or of Northern Ireland, according to where you live, and we may bring proceedings against you only there. Clause 22.2 does not limit that right.

D8.2 Clause C8, which requires arbitration, does not apply to you.

Part E — Annex 4: Canada

This Annex applies if you are resident in Canada. It forms part of, and takes precedence over, the Terms in Part A.

E1 Availability

E1.1 The following are available: The Inflammation Practice, Past the Pain in electronic form, and our other digital editions.

E1.2 The printed edition of Past the Pain is sold through Amazon and through booksellers. If you buy it there, your contract is with that retailer.

E1.3 Our Products and Services, and all documents forming this Agreement, are in English. Clause 21.4 applies.

E1.4 We do not sell physical products under this Agreement. The printed book Plants for Health is not sold through our Website.

E2 Prices and tax

E2.1 Prices are shown on our Website in US dollars. At checkout, the merchant of record described in clause 6.8 converts the price and charges you in Canadian dollars. Any GST, HST or provincial sales tax that is due is calculated and shown to you, together with the total amount you will be charged, before you confirm your purchase.

E3 Payment

E3.1 The full price is payable before your access begins. We do not offer payment in instalments.

E4 Refunds and your statutory rights

E4.1 Clause 10.1 of the Terms applies to you: you may cancel and receive a full refund within 30 days, for any reason.

E4.2 You also have rights under the consumer protection legislation of your province or territory. Those rights cannot be excluded or limited by this Agreement, and nothing in it attempts to do so. Where a provision of this Agreement conflicts with such a right, the right prevails.

E5 Our liability

E5.1 Clause 15.3 of the Terms applies except to the extent that the consumer protection legislation of your province or territory does not permit it.

E5.2 We do not limit our liability for bodily injury, for fraud, or for anything else that cannot be limited under the law of your province or territory.

E6 Complaints, dispute resolution and jurisdiction

E6.1 Clause 17 of the Terms sets out how to complain to us. You may also contact the consumer protection office of your province or territory.

E6.2 As a Consumer, you may bring proceedings in the courts of your province or territory, and we may bring proceedings against you only there. Clause 22.2 does not limit that right.

E6.3 Clause C8, which requires arbitration, does not apply to you.

Part F — Annex 5: Australia

This Annex applies if you are resident in Australia. It forms part of, and takes precedence over, the Terms in Part A.

F1 Availability

F1.1 The following are available: The Inflammation Practice, Past the Pain in electronic form, and our other digital editions.

F1.2 The printed edition of Past the Pain is sold through Amazon and through booksellers. If you buy it there, your contract is with that retailer.

F1.3 We do not sell physical products under this Agreement. The printed book Plants for Health is not sold through our Website.

F2 Prices and tax

F2.1 Prices are shown on our Website in US dollars. At checkout, the merchant of record described in clause 6.8 converts the price and charges you in Australian dollars, as a single total price including GST where it is due. That total is shown to you before you confirm your purchase.

F3 Payment

F3.1 The full price is payable before your access begins. We do not offer payment in instalments.

F4 The Australian Consumer Law

F4.1 Our services come with guarantees that cannot be excluded under the Australian Consumer Law. Nothing in this Agreement excludes, restricts or modifies any consumer guarantee, right or remedy that you have under the Australian Consumer Law.

F4.2 Among other things, this means that what we supply must be provided with due care and skill, must be reasonably fit for the purpose we described, and must match the description we gave. If it is not, you may be entitled to a remedy, including a refund.

F4.3 Where any provision of this Agreement would exclude, restrict or modify a consumer guarantee, right or remedy under the Australian Consumer Law, that provision does not apply to you.

F5 Our liability

F5.1 Clause 15.3 of the Terms does not apply to any liability of ours for failure to comply with a consumer guarantee under the Australian Consumer Law. It applies only to liability arising otherwise than under those guarantees.

F5.2 We do not limit our liability for death or personal injury caused by our negligence, for fraud, or for anything else that cannot be limited under Australian law.

F6 Refunds

F6.1 Clause 10.1 of the Terms applies to you: you may cancel and receive a full refund within 30 days, for any reason. This is in addition to any remedy you have under the Australian Consumer Law, and does not replace it.

F7 Complaints, dispute resolution and jurisdiction

F7.1 Clause 17 of the Terms sets out how to complain to us. You may also contact the consumer protection or fair trading agency of your state or territory, or the Australian Competition and Consumer Commission.

F7.2 As a Consumer, you may bring proceedings in the courts of your state or territory, and we may bring proceedings against you only there. Clause 22.2 does not limit that right.

F7.3 Clause C8, which requires arbitration, does not apply to you.

Part G — Annex 6: Other countries

This Annex applies if you are resident in a country not covered by Annexes 1 to 5, and we have accepted your purchase. It forms part of, and takes precedence over, the Terms in Part A.

G1 Availability

G1.1 The following are available: The Inflammation Practice, Past the Pain in electronic form, and our other digital editions.

G1.2 We do not sell physical products under this Agreement. Printed editions are available through Amazon and through booksellers; if you buy there, your contract is with that retailer.

G1.3 Our Products and Services, and all documents forming this Agreement, are in English. Clause 21.4 applies.

G2 Prices and tax

G2.1 Prices are shown on our Website in US dollars. At checkout, the merchant of record described in clause 6.8 may convert the price and charge you in your local currency. Where that company accounts for value added tax, sales tax or a comparable tax, it is calculated on the basis of the country of residence you give us at checkout. The total amount you will be charged, and the currency of that charge, are shown to you before you confirm your purchase.

G2.2 In some countries that company cannot account for local tax. If your country is one of them, your receipt will be issued in the name of Plants for Health B.V. and will show our Dutch tax details, and any tax due locally on the purchase is your own responsibility.

G3 Payment

G3.1 The full price is payable before your access begins. We do not offer payment in instalments.

G4 Refunds and your statutory rights

G4.1 Clause 10.1 of the Terms applies to you: you may cancel and receive a full refund within 30 days, for any reason.

G4.2 You may also have rights under the consumer protection law of your country of residence. Those rights cannot be excluded or limited by this Agreement, and nothing in it attempts to do so. Where a provision of this Agreement conflicts with such a right, the right prevails.

G5 Our liability

G5.1 Clause 15.3 of the Terms applies except to the extent that the consumer protection law of your country of residence does not permit it.

G5.2 We do not limit our liability for death or personal injury caused by our negligence, for fraud, or for anything else that cannot be limited under the law that applies to you.

G6 Complaints, dispute resolution and jurisdiction

G6.1 Clause 17 of the Terms sets out how to complain to us. You may also contact the consumer protection authority of your country of residence.

G6.2 As a Consumer, you may bring proceedings in the courts of your country of residence where the law gives you that right, and clause 22.2 does not limit it.

G6.3 Clause C8, which requires arbitration, does not apply to you.

Part H — Health Disclaimer

This Health Disclaimer forms part of your agreement with us. Please read it before you enrol or use any of our materials. Governing law, liability, intellectual property, privacy and dispute resolution are dealt with in Part A and in the Annex applicable to your country.

H1 What we provide

Everything we provide — our programs, books, e-books, learning platform, group sessions and Community — is education. It explains what is known about nutrition and lifestyle in relation to inflammation, and how to put that into practice.

It is not medical advice, a diagnosis, or a treatment, and it is not a substitute for care from a licensed healthcare professional who knows your history, your conditions and your medication.

H2 No professional care relationship

Buying from us, using our platform, attending a group session or posting in the Community does not create a doctor-patient, dietitian-patient, therapist-client or any other professional care relationship between you and us, or between you and any Plants for Health Coach.

Our content is general. It is written for a general audience and is not tailored to you. We do not assess, diagnose, treat, prescribe for or monitor any individual.

We do not provide individual consultations, one-to-one coaching, or any form of individualised nutritional, dietetic or medical advice. Nothing we offer includes them. If you want advice about your own situation, consult a licensed healthcare provider where you live.

H3 Talk to your doctor first, and keep them involved

Before you make changes to what you eat, how you move, or anything else about your lifestyle, discuss it with your doctor or another licensed healthcare professional who knows your situation. This matters especially if you have a diagnosed condition or take medication.

Do not stop, reduce, delay or change any prescribed treatment or medication because of anything you read or hear from us.

Any change to medication is a decision for your prescriber, not for us and not for you alone.

Keep your healthcare team informed while you take part. Changes in diet and lifestyle can genuinely change how your body responds to medication, which is a good reason to be monitored rather than a reason not to make changes.

H4 Situations that need medical supervision

A change in diet is a real intervention. For most people that is straightforward, but in some situations it needs to be supervised. Please speak to your doctor before you start, and arrange monitoring where they advise it, if any of the following applies to you.

You take medication that interacts with what you eat

This includes, but is not limited to:

  • Anticoagulants, in particular vitamin K antagonists. Eating more leafy green vegetables changes your vitamin K intake, which can affect how these medicines work. This usually calls for monitoring and sometimes a dose adjustment. It is not a reason to avoid vegetables; it is a reason to be monitored.
  • Medication for diabetes, including insulin and sulfonylureas. A change in diet can lower blood glucose, and doses may need to be adjusted to avoid hypoglycaemia.
  • Medication for high blood pressure. Changes in diet and weight can lower blood pressure, and doses may need to be adjusted.
  • Thyroid medication. Absorption can be affected by fibre and by some foods, so timing may matter.
  • Immunosuppressants and disease-modifying drugs, including methotrexate. Discuss any dietary change and any supplement with your prescriber.

Other situations

  • You have a condition that requires a specific diet. This includes kidney disease, where intake of potassium, phosphate and protein may need to be limited; liver disease; and any condition for which you have been given dietary restrictions.
  • You have now, or have had in the past, an eating disorder or a disordered relationship with food. A structured program that gives attention to what you eat can be difficult or harmful in that situation. Please discuss taking part with your doctor or your own practitioner before you enrol, and take part only if they support it. We ask you to confirm this when you enrol — see clause 4.2. We do not ask you what your condition is, and this is not a decision we make for you.
  • You are pregnant, breastfeeding, or planning to become pregnant during the Program. Nutritional needs in pregnancy and while breastfeeding differ from those of other adults, in particular for folate, iron, iodine, vitamin B12, vitamin D and energy intake, and some of our general guidance is not appropriate in that situation. Please discuss taking part with your doctor or midwife before you enrol, and take part only if they support it. We ask you to confirm this when you enrol, see clause 4.2.
  • You are underweight, or losing weight without intending to. Please discuss taking part with your doctor first.
  • You are due to have surgery or a medical procedure, or are recovering from one. What you eat can matter before and after a procedure. Please discuss taking part with your doctor.
  • You are under 18. Our programs are for adults. We do not enrol anyone under 18.

H5 Getting enough, not just avoiding things

Our approach is about what to get enough of, as much as about what to have less of. A predominantly plant-based pattern of eating is well supported, and it also means paying attention to specific nutrients.

Vitamin B12 cannot be obtained reliably from plants. If you eat little or no animal produce, you need a supplement or reliably fortified foods. This is not optional and it is not a matter of opinion.

Vitamin D, iodine, iron, calcium, zinc, selenium and omega-3 fatty acids also warrant attention. Our materials explain how to cover them.

If you have any doubt about whether you are getting enough, ask your doctor for blood tests. We would rather you checked than assumed.

H6 We do not promise results

We cannot and do not promise that taking part will improve, cure or help you manage any condition, including any rheumatic or other inflammatory condition. Nothing we publish should be read as a promise of a particular outcome.

What happens for you depends on many things that are specific to you: your condition and how far it has progressed, your medical treatment, your age and history, other conditions you have, and how much of the program you actually put into practice.

Taking part is complementary to medical treatment, never a replacement for it.

H7 What our content is based on

Our materials are based on published scientific research on nutrition, lifestyle and inflammation, and on the professional judgement of the dietitians and other professionals who develop them.

Science moves. Where the evidence is strong we say so. Where it is limited, mixed or preliminary, we say that too, and we try not to present a promising finding as an established fact. If you think we have overstated something, tell us — see clause H10.

Being based on research does not mean any particular result is established for any individual, and it does not make our general education a substitute for advice about you.

H8 Participant experiences

Where we publish the experience of a participant, it is a real experience of a real participant, described in their own words, and we do not change its substance.

An individual experience is not a prediction. Where we publish an individual result, we also state what participants generally achieve, so that you can judge for yourself how that individual experience relates to what you might reasonably expect. Where we cannot state that, we do not publish the individual result.

If a participant received anything from us in return for sharing their experience — free or discounted access, payment, or any other benefit — we say so alongside it. If someone has a connection to us beyond being a participant, we say that too.

We do not remove or hide negative reviews or unfavourable feedback, and we do not ask anyone to write a review in exchange for a benefit.

H9 Your part in this

Making changes to how you eat and live is something you do yourself, with your own healthcare team. By taking part, you accept that these are your decisions, made with the information available to you, and that you remain responsible for them.

This does not affect our own responsibilities to you. What we are and are not liable for is set out in clause 15 of Part A and in the Annex applicable to you, and nothing in this Health Disclaimer limits any right you have under mandatory law where you live.

H10 Tell us if something is wrong

We work to keep our materials accurate and current. If you find something that is incorrect, out of date, or overstated, we would like to know. Tell us where you saw it and what the problem is, at [email protected].

H11 Contact

Plants for Health B.V., Stadhouderslaan 77, 3583 JE Utrecht, the Netherlands

[email protected]

Appendix — Model cancellation form

For consumers in the European Union, the European Economic Area and the United Kingdom. Complete and return this form only if you wish to withdraw from, or cancel, the agreement. You are not required to use this form.

To: Plants for Health B.V., Stadhouderslaan 77, 3583 JE Utrecht, the Netherlands — [email protected]

I/We hereby give notice that I/we withdraw from my/our contract for the supply of the following service or digital content:

.............................................................................................................

Ordered on / received on: ............................................................................

Name of consumer(s): ...................................................................................

Address of consumer(s): ................................................................................

.............................................................................................................

Email address used for the order: ...................................................................

Signature of consumer(s) (only if this form is notified on paper):

.............................................................................................................

Date: ..........................................................

Please note: in addition to this statutory right, we offer a 30-day guarantee under clause 10.1 wherever you live. You can simply email us.

Version history

Version 1.1 — 31 August 2026. Added Annex 6 for residents of other countries as Part G; the Health Disclaimer became Part H. Added the merchant of record disclosure in clause 6.8 and the related tax, refund and dispute provisions. Reframed the declarations in clause 4.2 and the privacy provisions in clauses 14.3 and 14.4; the fifth tick box is now optional. Added a telephone number. The printed book Plants for Health removed from this Agreement: we no longer sell physical products under these Terms, the Shipping and Returns Policy is no longer one of the documents forming the Agreement, and the definitions of that policy and of The Plants for Health Book have been deleted.
Version 1.0 — 17 August 2026. First version.